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Contract 920-M1 Merchant Card Services

Start Date: 02/2014
End Date: 08/2016

NOTE: The previous Merchant Card Services contract awarded to Chase/Paymentech has been extended thru 5/31/14 for customers that require additional time to transition their needs to the new vendor.


  1. DESCRIPTION OF CONTRACT: STRATEGIC SOURCING CONTRACT NO: 920-M1 Merchant Card Services which enables State Agencies, State Universities and Texas Cooperative Purchasing Members to accept payments using credit and debit cards. The Comptroller’s Office is responsible for designating depositories and financial agents of the state and for monitoring daily deposit flows, and coordinating credit and debit card programs for State Agencies.
    Customers must issue an internal purchase order and reference CPA Contract 920 M1 to be eligible for Contract pricing. See User Guide Section G for implementation details.
    For State Agencies: Purchase Category Code C

    NIGP Code(s):

    The Contractor agrees not to take any action on this contract until issuance of a Purchase Order by the State Agency, Higher Education, or Cooperative member.

  3. Contractor:
    Elavon Inc. with U.S. Bank
    Two Concourse Pkwy, Suite 800
    Atlanta, Ga. 30328

    Daryl Buss
    Regional Sales Mgt.
    (800) 226-9332, Ext. 4858


    Processing Fees (XLS)

    Equipment (XLS)

  5. TERM OF CONTRACT: February 12, 2014 thru August 31, 2016

    1st Renewal Period: September 1, 2016 thru August 31, 2017
    2nd Renewal Period: September 1, 2017 thru August 31, 2018
    3rd Renewal Period: September 1, 2018 thru August 31, 2019


    Service Level Agreement (PDF)

    US Bank Payment Device Processing Agreement (DOC)

    US Bank Payment Device Processing Agreement Service Level Agreement (PDF)


    State Agencies (PDF)

    Cooperative Purchasing Members (PDF)

  8. SUBSTITUTIONS: During the Contract term, the Contractor shall not substitute a product or brand unless the Contractor has obtained prior written approval from the CPA Contract Manager in coordination with the Customer. The Contractor must have written confirmation from the CPA Contract Manager of the substitution before making delivery.
  9. CPA CONTRACT MANAGEMENT: For a copy of the contract and/or questions regarding contract management issues, price changes, amendments or other post-award concerns should be directed to:

    TPASS Contract Management Office (TCMO)
    Texas Comptroller of Public Accounts (CPA)
    Fax: (512) 936-0040

  10. CPA TREASURE DIVISION CONTACT: Questions concerning technical specifications should be directed to:

    Ketha Cameron
    Cash Management Programs
    Texas Comptroller of Public Accounts
    Phone: (512)-463-1699

  11. ADDING NEW PRODUCTS TO THE CONTRACT: Following the contract award, additional products of the same general category that could have been encompassed in the award of this contract, and that are not already on the contract, may be added. Customers are encouraged to request additional items by contacting the TPASS contract manager.
  12. CONTRACTOR PERFORMANCE: The Comptroller of Public Accounts (CPA) administers a vendor performance program for use by all ordering entities per Texas Government Code, Title 10, Subtitle D, Section 2155.077. The Vendor Performance and Debarment Program relies on the ordering entity's participation in gathering information on vendor performance. Ordering Entities shall report vendor performance on purchases over $25,000 from contracts administered by the commission or any other purchase over $25,000 made through delegated authority granted by CPA (TAC 20.108). Agencies are additionally encouraged to report vendor performance on purchases under $25,000.

    Vendor Performance shall be reported through the CPA Vendor Performance Tracking System. The purpose of the Vendor Performance Tracking System is to:

    • Identify vendors that have exceptional performance.
    • Aid purchasers in making a best value determination based on vendor past performance.
    • Protect the state from vendors with unethical business practices.
    • Provide performance scores in four measurable categories for the CMBL vendors.
    • Track vendor performance for delegated and exempt purchases.
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